Wonwell Beauty Technology Co.,LTD.

中文版

ENGLISH

Name: selina
Mobile: 86-15515895761
E-mail: selina@wonwellbeauty.com
Add: NO.82 Dondfeng Road,jingshui district, 450002,ZHENGZHOU,CHINA
Skype: hnwonwell

FAQ

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Q:What about the delivery?

A:offering the door to door services depend on your actual request. Such as DHL, UPS, TNT, FEDEX… by air; and the sea transportations.

Q:Do you have any timely technology supports?

A:The professional technology supporting team provide you timely service. BY telephone, webcam, online chat (googletalk, MSN, skype, yahoo….Any ways you like)

Q:Operation Training?

A:detailed user manual and CD will be provided to show how to use , maintain and operate the machine practically.

Q:What payment method you accept?

A:T/T, WESTERN UNION, MONEY GRAM, ESCROW, Paypal, credit card.

Q:What about the warranty ?

A:1-2 years free warranty and technical support forever, lifetime maintenance.

Q:How will you do the package?

A:Standard export package: Strong and beautiful aluminum alloy case/carton case/wooden case.

Q:What’s your Shipping Way?

A:By DHL, By FedEx, EMS, By ar, By sea, By railway.etc based your requirement.

Q:Do you have OEM and ODM service?

A:Yes, we offer OEM and ODM service and it also free of charge.

Q:The machine is without power

A:1.To check the emergency switch is pop-up or not. 2.To check the attaching plug is broken or not. 3.To check the protective tube is broken or not. 4.To check the power line is connected with machine well or not. 5.To check the power supply is electricity or not.

Q:The machine could not be in the “Ready” status.

A:1.To check the water pump is running or not. 2.To check the cooling water is enough or not. 3.To check the xenon lamp is broken or not. 4.To check the handle is connected with machine correct or not. 5.To check the “Work” button is pressed or not.

Q:No outputted lights when operating the handle

A:1.To check the system is in “Ready” status or not. 2.To check the machine is in the operation interface or not. 3.To check the handle is broken or not. 4.To check the controller is broken or not.

Q:The energy of outputted light is too weak

A:1.To check the volt is enough or not. 2.To check the lens is clean enough or not. 3.The check the energy is enough or not.

Q:The controller becomes the blank screen, and has the buzzer sounds.

A:To examine the power supply.